Tag: leadership

Leadership Time: The Number One Tool for Leaders to Be Effective

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Finding Leadership Time

now clock.. Demands on our leadership time are everywhere. There’s lots of information out there about time management and how to find more time and get the best out of your available time.  In our world, we have lots of things that demand our time and want a piece of our day.

  • Our work which can take 40 or more hours a week
  • Our house which demands we clean it occasionally
  • Our family which would like meals every now and then
  • Our kid that would like us to take them to dance class
  • Our other kid that would like us to them to football practice
  • Our other other kid who would like a playdate
  • Our elderly parents who would like use to drop by and help them with something
  • Our church committee that wants us to volunteer to help out with the rummage sale
  • Our spouse who would like us to pay a little attention to them while they tell us about THEIR day
  • The dog who would like to go for a walk
  • Our laundry that needs to be washed
  • Our friend who would like to catch up over coffee/beer
  • Our local charity that wants us to participate in a fund raiser

And the list goes on.  From the moment we rise until we collapse exhausted in our bed, there are demands on our time.  They come at us from all directions and call us to action on their behalf.  And we respond, because we are people of action and people of action take action when called upon in the service of others, right?

Too Much

So, how do you deal with all that?  Isn’t there some special trick or time management technique that is going to help me get all this in?  Isn’t that some super secret technique that I can apply that will help me manage and free up my time?

The Time Management Solution

Well, as a matter of fact, there is!  This is actually a secret that has been available for centuries but little used as of late.  

In fact, it seems like many people aren’t even aware of this secret, not even sure of its existence.  

It is both simple and hard.  

Yet if you apply it constructively, you will be amazed at how much time it will free up.  

Do you wanna know what this secret is; the key to handling your time with skill and clarity?

Here it is.

Listen up!

Come closer!

The secret is:

Say NO.

no is one of the best time savers in the world

No joke! It’s that simple.  Say NO.  When someone says, you are such a go-getter can I convince you take on another project for our church committee?

NO.

You don’t owe an explanation.  They are not entitled to one.

You are not an evil person for saying NO.  You are not selfish.  

In fact, you are being considerate and caring.  You are wanting to save yourself for the things where you can really add value by choosing the places you serve and when you serve.   A Mayo Clinic report even suggests that learning to say NO is healthy, allowing you to be at your best for others.

In context, the key is you are not going to say NO to everything.  However, you are going to say NO when the activity is not the best use of your time, talents, and abilities.  

You will say YES where the opportunities to serve allow you to provide maximum value.  As John Maxwell says, you must learn to

Say NO to the good so you can say YES to the best!

A Story of Not Saying NO

Years ago, I was asked by my church to serve as the church treasurer.   A high profile role and I was lured by the promise that such a position would bring me to the forefront of the leadership within the church.  Let’s be clear. I will likely never be known as a financial wizard.  My wife, Sherry, balances the checkbook and handles accounts.  She is good at that.  I am not and don’t really want to be.  Despite all that, I said yes.

Big mistake! 

Because of my lack of skill, it took way too long to complete any of the responsibilities of the role.  Balancing accounts became an all-nighter.  This was not made easier by my general distaste for doing any of it anyway.  So my motivation waned, the job suffered, and eventually I left the role by mutual agreement.  

I said yes to the wrong thing.  It was not the best use of my skills and abilities and did not allow me to provide maximum value to the church, so we all suffered as a result.

Get Your Leadership Time Back

Employ the secret today.

Expect the best out of yourself and refuse to be placed where you cannot give it.

Do yourself and others a big favor and employ the strongest leadership time management tool you have: your ability to make a choice.

How to Say No Gracefully

I learned this secret from Bob Burg. I have applied it many times and it works just great! If it works for you, the credit goes to Bob.

When someone makes a request you wish to say no to, use a response that is both gracious and polite. Simply say,

“Thank you so much for considering me. While it is not something I choose to pursue, I want you to know how grateful I am that you thought of me.”

If they press the matter, give a shorter but final response. Still polite and gentle.

“I would rather not. Thank you.”

As I mentioned earlier, the one thing you NEVER DO is give a reason for saying no. When you give a reason, you have now opened discussion for someone to convince why your reason is wrong, ill conceived, or thoughtless. Don’t. 

Choose to give your best by saying no.

Struggling with how to communicate effectively with the people who matter? I can help you with strategies to make you more effective. Contact me TODAY for a free Discovery Strategy Session.

 

How Leaders Leverage Reflective Experience to Improve Their Teams

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Experience Happens

You have probably heard it said hundreds if not thousands of times during your life.

Experience is the best teacher.

Every day, from the moment you rise until you put your head on the pillow, you are going through a series of experiences.  Some experiences are what we would call good; nice things happen, we feel happy about it.  Others….not so much.

Mistakes are painful when they happen, but years later a
collection of mistakes is what is called experience.
-Denis Waitley

Here’s the thing:  if every day we ALL have experiences then why is it that most of us don’t get any smarter?

More Than Experience

someecards.com - They say experience is the best teacher. That's why I'm so smart. I've screwed everything up at least twice.If experience were truly the best teacher, then would it not logically follow that each of us would be getting smarter every day and would never repeat the same mistakes because our experience would have taught us better?  Is that what happens in your life?  Is that what happens around you?

You know what I am talking about, the people who keep making the same mistake they made yesterday and the day before, getting the same results, and not getting that it ain’t gonna work that way.  Why?  

If experience is the best teacher, then they should have already learned not to do that again.

I have to admit to being hard headed this way sometimes.  I’ll do the same dumb thing over and over again, somehow expecting different results.  I might rationalize it, excuse it, or simply learn the wrong lesson from previous experience.  I’m not an idiot, I am a fairly bright guy.  

Why isn’t experience teaching me anything?

Reflective Experience is the Plus

The truth is that experience alone is no kind of teacher at all.  It is REFLECTIVE EXPERIENCE that really makes the difference.  It is how we analyze what we experience that allows us to draw the appropriate conclusions and lessons from what happens to us and engage in positive behaviors to prevent it from happening again.  

Reflection needs to be timely; it needs to happen within a short period of time after the experience.  It should not be rushed.  The best approach is usually to spend a little time at the end of the day thinking about what good things happened, what not so good things happened, and examining them.   Ask questions about each experience:

  1. What was good (or not so good) about it?
  2. Who was involved?
  3. What was the outcome?
  4. Was that the outcome I anticipated?
  5. What would have been a better or ideal outcome?
  6. Why did it happen that way?
  7. What can I do differently to change the outcome?
  8. How can I use this to add value to someone else?

Reflective experience from others

experience can be painful, but reflective experience helps us learn the lessons.The last question leads to the last point.  As the Denis Waitley quote said above, mistakes are painful.  So even if we are learning from our mistakes, we still have to go through the pain.  Just a show of hands out there,
who likes to go through pain?

Yeah, didn’t think so.

So how can we avoid the pain?  Simply by learning from others experience.  In fact, I believe that other people’s experience can be absolutely the best teacher for us.  Examining the experiences of others allows us to be more evaluative about it because our minds are not clouded by emotion or pain.  We can assess the decisions, the process, and the outcomes and attempt to come up with practical applications to help prevent it from occurring in OUR lives.

One of the best ways to to allow people to share stories with you.  Stories allow experiences to be personalized; we connect with them better and connect with the people involved.  Reading the biographies (and autobiographies) of people we admire also is an excellent way to do this.  If they have any level of transparency, they will readily share their mistakes in their stories and we can derive great lessons from people we know to be accomplished persons.

How the Leader Uses Reflective Experience

First, the leader uses reflective experience to for their own improvement. You can’t take others anywhere unless you are prepared to go there yourself. Therefore, a leaders learns from their failures as well as their successes. They own up to failure, analyze it, and derive the lesson from it. They examine the experiences of others and derive the lessons as well.

And there is a lesson to be had. No matter how traumatic or painful, there is a lesson there. It may take some searching. You may have to spend time grieving first. But there is a lesson to be had.

Finally, great leaders help guide their team in gaining reflective experience. They help and encourage their team to grow. Nothing is a crisis, only a lesson.

Action Plan:

  1. How are you going to implement regular reflection on your experiences?
  2. Pick at least two people that you want to learn from this month.  Get books about them, publications, web sites about them, or just sit down over coffee (or drinks) and talk to them.  Make notes on what you learn

Need your guidance in learning the lessons of reflective experience? Want to share how reflecting on experiences has helped you? Contact me at 321-355-2442 or psimkins(at)BoldlyLead.com today!

Why What Many People Think About Leadership is Wrong

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05Managers or Leaders

comparing management and leadership shows the differencesIf you listen to how many people talk about leadership, one thing becomes clear. They don’t really know what leadership is. You may hear them talk about someone being promoted or hired into a position of leadership.

That also tells us that many people put management and leadership in the same bundle.  When people say that the leader should be finding new opportunities for the team and focus more on improving process, they are really saying that these are behaviors they would like to see in their managers that obviously they aren’t seeing. But it’s not leadership.

Remember the simple formula:

managers are about process, leaders are about people.

So seeking new opportunities and improving process, making life easier for employees; those are the job of the manager.  Equipping, empowering, encouraging, motivating, and growing are the roles of the leader.

That said, to be a truly effective manager you must also be an effective leader.  In fact, perhaps what employees are really telling us is that they would like to see their managers both be more proactive in their management roles but also would like to see them be better leaders than they are.

Leaders are Grown

I mentioned earlier that leaders have a responsibility to grow their followers. It’s an enormous responsibility. But for a leader to grow others, they must first grow themselves.  You cannot give what you don’t have to give.  I think leaders are recognizing this more and more.  A Pew Research survey asked people what they think they need the most in order to be better equipped for the jobs.   What were the top answers?

Interpersonal skills. Communication skills. In other words,

Leadership SKILLS

The challenge is that we can’t just throw a band aid on it. Offering one training course won’t do it. Sending someone to  a conference isn’t enough. Giving them a book to read will not make them any more of an effective leader than sitting in a boat makes you a good sailor.

Leaders Sail the Waters Daily

leadership is about growing dailyWhile sitting in the boat you are surrounded by the tools you need to sail, but you must first gain knowledge about sailing.  You must spend time developing and applying the skills to sail. Knowing how to gauge the wind. Navigating the water. Determining course. Bringing all elements in line with moving in the desired direction on the water.  You must know how to trim the sails and handle the helm. How to coordinate the crew and change direction as the sea and wind changes to keep the ship on course.  You must be mentored by a more experienced sailor.  You also must learn from your mistakes on the water.  And you must do all of this day in and day out to become the sailor you need to be. The sailor you are meant to be.

If you are not engaged DAILY in developing your leadership skills, the growth necessary to become an excellent leader will simply not occur. At best it will be haphazard and slow.  

For optimal leadership growth, it needs to be

  • Daily –  you must do something every day to develop your skills
  • Intentional – you must have a plan for the skills you need to develop and how you will develop them
  • Scheduled – you must set aside time on your calendar for it; otherwise any excuse will help you avoid it
  • Guided – Someone needs to help you see and navigate the process; like a coach or mentor
  • Progressive – build on a skill one by one; don’t attempt to master anything in a day

Spend as much (if not more) time on developing yourself and your people as you do your business.  When you do, you will be surprised to find how many of the other process-oriented problems will take care of themselves.

Not sure how to start on your intentional leadership journey? Call me Today for a FREE discovery Strategy session at 321-355-2442 or email me.

Here’s some ways to get started

  1. Identify three skills you need to develop further.  Remember to work from a position of strength and not weakness; in other words, identify your three strongest skills and seek to make them better. I can help you with this.
  2. Pick the one you want to start on.  Locate resources to help you develop that skill and secure them.
  3. Set aside time on your calendar DAILY to work on it.  It should be the same time every day.  Guard it ruthlessly; let nothing short of a client need or spurting blood interrupt it.
  4. Keep me posted on how you’re doing.  I want to hear your success stories and your challenges.

Creating High Performing Teams: Why Empowerment Means Engagement

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Empowerment is a Win-Win

Empowerment helps you get Wow resultsWhat would your life be like if all of your employees were a high-producing sales force and an outstanding customer service staff rolled into one? 

What if you could take a day off, confident that effective work would be done. Problems would be solved without you having to step in?

It’s not just a dream, it’s what happens when you practice empowerment.

It Starts with Hiring Smart

Years ago, I started a career counseling business.  One of my bragging points I used to say was that I hired people smarter than me.

Call it karma or whatever, I later took a job with a company called Sherikon that specialized in government service contracts; in fact it was their lifeblood.  It was a private company and the owner/president, Ed Fernandez, was a great presence and leader.  He used to constantly brag that the success of his company was that he hired people smarter than him and then got out of their way and let them do their job!

It’s Also What You Do AFTER You Hire Smart

That’s not the complete story, however.  Not only did he hire people smarter than him (or so he says) but he also equipped them and empowered them to do their jobs for the welfare of the organization. And that’s important.

Here’s how he did it. They lived and breathed on government contracts. Therefore I and every other new hire attended a multi-day training course on how to seek out, pursue, bid, and secure government contracts.

I found out that every single employee in the company was put through that training. Line workers, administrative assistants, all the way up (and down) the ladder.  EVERYONE.

Equip and Send

Not only that, but after we completed the training we were told that we were AUTHORIZED to go out and get contracts. If we did, then we would be placed on the work for that contract and if possible trained to be the project manager.  So there was not only benefits for the organization but the individual employee as well.

That’s what we want as well: every single employee working for the welfare of the organization. Whether through increased sales, outstanding customer service, or top-level efficiency.  And all without us having to put our fingers in.

Empowerment Starts with Building Believers

Empowerment Builds believersZig Ziglar used to say you need the mindset that the Sales Department is not our whole company, but our whole company is the sales department. Every employee from the janitor to the CEO emulates the values and speaks the gospel of the organization. They represent that in the way to they speak to EVERY SINGLE CALLER and customer.

Here’s the catch.

Your employees can only effectively represent the organization IF they understand it’s values and have bought into it. IF they are provided with the tools they need to communicate the message. Only IF they KNOW they are given the authority to set the stage for sales, provide over the top service, and solve problems. No one can represent effectively and consistently what they don’t understand and don’t believe.

How Successful Leaders Empower Their Team

  • Model Expected Behavior – Demonstrate the behavior you desire.  Do as I say and not as I do did not work when you were a kid and it won’t work with your team.  You must daily model whatever behaviors you expect from them.
  • Set Expectations – This is critical. You must let them know exactly what you expect from them. Without this, it is almost impossible for them to measure up and you will be disappointed. So will they and they won’t try again.
  • Equip Them to Do It – Provide them with what they need to do the job.  You can’t just say, “yeah, go out and get government contracts” and not train them on how to find them, bid on them, and secure them.
  • Go Hands Free – If you are the person who has to have their fingers in every pie or have total control then you are not really empowering people. In addition, you are not going to get the results you want.  You have to be able to let go of things. This is the hardest thing for entrepreneurs to do. They spend so much time being involved in everything out of necessity, it’s hard to let go when it’s no longer practical or desirable. Remember the objective here is not just benefit the organization or the employee but you as well.

Empowerment is always a win-win situation. Employees who are empowered are more engaged. Therefore they are more productive. The organization wins, they win, and the customer wins.

And you get a more peace of mind and perhaps even a little more time on your schedule.

I would love to hear how you or your organization empowers their employees. Leave your comments here or drop me a line at psimkins(at)BoldlyLead.com.

And HEY, why not get a copy of my e-Book 15 Innovative Ways to Show Employees You Care! It’s my gift to you. Get it now!

Eight (8) Reasons Why You Need a Leadership Coach

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Compelling Reasons a Leadership Coach Can Help

A leadership coach can help you get from here to thereEveryone needs a sounding board. In all my years in business, I have as yet to meet a single person who was so supremely confident in every decision they made that they needed no feedback. That’s where a leadership coach can help.

A Valid Sounding Board

The problem with most of the sounding boards that leaders tend to gravitate towards is that they have skin in the game. They have some sort of vested interest in the outcome. Talk to a colleague, chat with an assistant, share with your spouse. They are involved somehow. They can’t disconnect themselves completely from the situation enough to give feedback that isn’t somehow skewed. It’s not necessarily intentional, it’s our nature when our own emotions or well-being is involved.

By contrast, the Leadership Coach can provide that perspective. They can listen objectively. Ask questions. Challenge assumptions. Best of all, they help you discover the answers hidden from you.

“Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.” –Jack Welch

A Leadership Coach is Not a Consultant

In fact, an important distinction is that a leadership coach is NOT a consultant per se. A consultant gives you answers. They are typically expert in your industry. And they are good for that. If it is a question of process, a consultant is a good option.

It’s Rarely a Matter of Process

The thing is that the issue is rarely one of process. It is usually one of leadership and people. No one can give you the answers to that because the correct approach is one that is inherently you. A leadership coach can help you find that answer that is only inside of you. And it will be the best solution because it is yours and not someone else’s.

A Leadership Coach is an Expert

So an excellent leadership coach does not need to be an expert in your field. That’s not where you want the answers. They do need to be an expert on leadership. And communication. and relationships.

More Reasons for a Leadership Coach

The right coach provides benefits that are almost unfathomable for the leader. Here’s some of the other benefits provided by a leadership coach.

Experience is NOT the best teacher

You have most likely heard that phrase from someone at least once in your life. Maybe you have even used it. But it’s a lie. We all have experiences every moment of every single day of our life. If experience was really the best teacher shouldn’t we be pretty close to perfect by now?

Therefore it’s not the experience, it’s the lesson. If we spend time REFLECTING on our experience there is a lesson to be derived. We can take the pain of the experience and turn it into something that adds value to us. A leadership coach plays a vital role in helping you find those lesson gems inside of each experience. That’s hard to do on your own.

Your WHY can get lost in the woods

There is the old saying that when you are up to your ears in alligators it’s hard to remember that your objective was to drain the swamp (there is absolutely no political commentary there). When we are dealing with the crisis of the moment we can get lost. We forget WHY we are doing what we do to begin with. Your coach will help you keep your eye on the prize, bringing you back to center when you need it.

Focus or flurry

Action alone isn’t necessarily useful. As John Maxwell says, many people major in the minors. We spend a lot of time being active and busy. Is the right actions? The right kind of busy? We can busy ourselves with a flurry of actions that get us no closer to our goals. A leadership coach will help you focus your efforts so that they are more productive and more in line with your personal or organizational goals.

Overcome Resistance

a leadership coach helps you break through resistanceAll of us are naturally resistant to doing anything that puts us out on the line. So if you find yourself having those feelings know that you are in good company. Left on our own, we will often give in to that resistance. Even the high achievers you see give in to resistance a lot more than they would likely want to admit.

Yet study after study has shown that we are less likely to give in to resistance when someone else is holding us accountable. A coach who knows the actions we have determined and the deadlines to meet keeps us in check. Can’t just anyone do that? Only if they are there specifically for that purpose. A leadership coach will know how to help you move past the resistance and go forward.

Clarity

Sometimes our actions are like driving through the fog. We are getting work done but not really sure where it’s taking us. We see a little ahead but can’t really see the road fully. This is where a coach who is not an expert in your field can really be a benefit. A coach who doesn’t make assumptions based on industry knowledge will ask questions others won’t. You explain it and just that process can lead to thoughts that break down mindsets that block us. We get clarity when we see beyond where we are.

Save time

A coach can help you get there faster than you would likely do on your own. Because of the all the other things a leadership coach can do for you, you spend less time spinning your wheels. You benefit from more productive time. You become more effective.

Get from here to there

If your intent is to move forward, a leadership coach can be the bridge that helps you get from here to there. Where is there? It’s wherever you want to be. A coach will help you define in specific terms what your THERE is and develop a specific plan to achieve it. No one does it alone.

A coach is dedicated specifically to your success. They won’t drag you there or stand behind you pushing. However they will walk alongside you as a friend and a guide.

Find out how a coach may help you. Schedule your FREE Discovery Strategy Session with me today!

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