It Comes Down to Integrity
Wells Fargo and Integrity
Wells Fargo had withstood the economic downfall in 2009 but then in 2013 a L.A. Times article reported on a management and sales culture that created incredible pressure on employees. It was then uncovered that to meet quotas employees were establishing credit cards for customers without their permission. They were also creating life insurance policies and fraudulent checking and savings accounts. Estimates are close to 3,500,00 fraudulent accounts!
Customers had accounts they didn’t know about that carried fees. Credit scores were damaged. In the end, Wells Fargo had to pay back almost all the fees and pay damages to customers. All in all, it was over $110 million. In addition, they were fined over $185 million. Consequently, many major clients divested themselves of WF holdings
Integrity That Drives Business
Putting It to the Test
“It is not hard to make decisions when you know what your values are.” -Roy Disney
The result today
Build integrity to build success.
So here’s three things you can do to build or maintain your integrity:
- BE TRUSTWORTHY – It starts with honesty. It continues with showing respect to everyone. Give it before they earn it and until they unearn it. Be consistent in how you treat people, with caring, consideration, kindness, and politeness.
- BE RELIABLE – Don’t ever promise what you can’t deliver and always deliver what you promise, no matter the cost. Let people know what and who they can count on.
- DO TOUGH, UNPLEASANT THINGS FIRST – The benefits for you is that it gets em over with, it makes the rest of the day better by comparison, it gives you confidence, helps people develop confidence in you, and identifies you as one who can get things done.
What are other qualities you can think of that demonstrate INTEGRITY? Share your thoughts here or contact me at psimkins(at)BoldlyLead.com.